Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, phone number, company name, and business details provided during registration.
• Transaction Data: Payment amounts, currency, payment methods used, transaction timestamps, and settlement details.
• Technical Data: IP address, browser type, device information, and usage patterns collected automatically when you use our platform.
• Communication Data: Records of correspondence when you contact our support team.

2. How We Use Your Information

We use your information to:

• Process payments and provide our core services
• Verify your identity and prevent fraud
• Comply with legal and regulatory obligations
• Improve our services and develop new features
• Communicate important service updates
• Provide customer support

3. Legal Basis for Processing

We process your personal data based on: the performance of our contract with you, our legitimate business interests, compliance with legal obligations, and where applicable, your explicit consent.

4. Data Sharing

We may share your information with:

• Payment Networks: Visa, Mastercard, and other networks to process transactions.
• Banking Partners: Acquiring banks and financial institutions for settlement.
• Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, fraud detection).
• Regulatory Bodies: When required by law or to comply with regulatory requests.

We do not sell your personal data to third parties.

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, regular security audits, and 3D Secure v2 authentication. Our infrastructure is monitored 24/7 for potential threats.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for a minimum of 7 years as required by financial regulations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@payxnet.com.

8. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including standard contractual clauses, to protect your data during international transfers.

9. Children

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. The "Last updated" date at the top reflects the most recent revision.

11. Contact

For privacy-related inquiries, contact our Data Protection team at privacy@payxnet.com.